As more and more of our collections are made accessible online, the way we respond to public engagement through these platforms has become increasingly important. How do different organisations handle these conversations, and what processes guide their decisions?
Join our webinar with Stacey Smith (Auckland Council Libraries), Harley Couper (Tauranga City Libraries), and Rowan Miller (Hamilton City Libraries) in a panel discussion. They’ll explore practical approaches to managing customer conversations - such as take-down and metadata requests - across various digital platforms.
You’ll get an understanding of how our three panelists navigate requests at their institutions, followed by a discussion. The panel will cover:
Who’s involved in reviewing and actioning requests
What happens when requests are approved
How institutions record and track changes over time
Co-created with Auckland Council Libraries, this practical session will be useful for anyone managing online collections or customer queries relating to collections.
If you can’t make it on the day, sign up anyway and we’ll send you the recording!
ABOUT THE PANELISTS
Rowan Miller is the current Whakaputu/Archives, Reference & Special Collections Manager at Te Ohomauri O Kirikiriroa/Hamilton City Libraries. Together with a fabulous team she manages all the non-lending items held in the Library Collections, primarily based at Te Koopuu Maania o Kirikiriroa/Central Library in Garden Place. She is passionate about getting the balance right between preservation and access for our precious collections.
Harley Couper is a Heritage Specialist in the Heritage and Research Team at Te Ao Mārama – Tauranga City Libraries. The team manages the library’s archives offsite and research services within He Puna Wānanga at the central library. He helped procure and establish Pae Korokī, Tauranga Archives Online, and co-developed the Waka Hourua Model with the team’s former Taonga Tuku Iho Māori (presented at NDF 2021). He leads the team’s digital preservation workflows and built their in-house Digital Preservation Utility.
Stacey Smith is the Research and Heritage Services Manager at Ngā Pataka Kōrero o Tāmaki Makaurau Auckland Council Libraries. She leads the development and management of the library’s research and heritage collections and is responsible for the delivery of researcher services in person and online. She joined Auckland Council Libraries 10 years ago, after spending the prior decade in the corporate world. She would describe herself as a true library nerd, with a passion for delivering great experiences for people who use research collections and services.